Career Facts

Investigate MORE INFO on all professions that sound interesting. Take your time. Don't skip a step.

Job Outlook: 0% (Little or no change)

  1. Is WHAT YOU DO enjoyable?
  2. Does the WORK ENVIRONMENT feel comfortable?
  3. Are you ok with THE REQUIREMENTS?
  4. Is the PAY ENOUGH?
  5. Is the JOB OUTLOOK positive- more than 7%?
  6. Still interested? WATCH THE VIDEO
  7. RELATED OCCUPATIONS Click here to view similar jobs.
FIND A JOB and more.

What Information Clerks Do About this section

Information clerks
Reservation and transportation ticket agents issue boarding passes to passengers.

Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks do routine clerical tasks in an organization, business, or government. They use telephones, computers, and other office equipment, such as scanners and shredders.

The following are examples of types of information clerks:

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory service. They may also check the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain records for courts of law. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about upcoming court appearances. Court clerks also receive, file, and send court documents.

Eligibility interviewers ask questions both in person and over the phone to determine whether applicants qualify for government assistance and benefits. They provide information about programs and may refer applicants to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information about the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumé for review.

Interviewers ask questions over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to get specific information.

License clerks process applications for licenses and permits, including administering tests and collecting fees. They determine whether applicants are qualified to receive a particular license or must submit additional documentation. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, file, and distribute minutes of town or city council meetings to local officials and staff and help prepare for elections. They may also answer information requests from local, state, and federal officials and the public.

Order clerks receive requests from customers and process their payments, which may involve entering the customer address and payment method into the order-entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ bookings for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

Work Environment About this section

Information clerks
Hotel desk clerks may work evenings, weekends, and holidays.

Information clerks held about 1.5 million jobs in 2019. Employment in the detailed occupations that make up information clerks was distributed as follows:

Hotel, motel, and resort desk clerks 276,500
Interviewers, except eligibility and loan 201,900
Information and record clerks, all other 166,500
Court, municipal, and license clerks 163,700
Eligibility interviewers, government programs 147,500
Order clerks 146,000
Reservation and transportation ticket agents and travel clerks 126,300
Human resources assistants, except payroll and timekeeping 123,900
File clerks 106,700
Correspondence clerks 6,800

The largest employers of information clerks were as follows:

Local government, excluding education and hospitals 14%
Healthcare and social assistance 12
Transportation and warehousing 7
Federal government 7
Administrative and support services 6

Information clerks work in nearly every industry. Although most clerks work in offices, interviewers may travel to applicants’ locations to meet with them.

The work of information clerks who provide customer service can be stressful, particularly when dealing with dissatisfied customers.

Reservation and transportation ticket agents at airports or shipping counters lift and maneuver heavy luggage or packages, which may weigh up to 100 pounds.

Injuries and Illnesses

Reservation and transportation ticket agents and travel clerks have one of the highest rates of injuries and illnesses of all occupations. Lifting and maneuvering heavy luggage or packages may lead to sprains, strains, or overexertion. To avoid injuries, these workers must follow procedures, such as protocols for safe lifting. 

Work Schedules

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

How to Become an Information Clerk About this section

Information clerks
Information clerks must be comfortable using computers.

Information clerks typically need a high school diploma and learn their skills on the job.

Education

Although candidates for most of these positions usually qualify with a high school diploma, human resources assistants generally need an associate’s degree. Regardless of whether they pursue a degree, courses in word processing and spreadsheet applications are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and includes learning about government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

Pay About this section

Information Clerks

Median annual wages, May 2019

Total, all occupations

$39,810

Information clerks

$35,390

Information and record clerks

$34,050

 

The median annual wage for information clerks was $35,390 in May 2019. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $22,050, and the highest 10 percent earned more than $58,590.

Median annual wages for information clerks in May 2019 were as follows:

Eligibility interviewers, government programs $46,590
Human resources assistants, except payroll and timekeeping 41,430
Information and record clerks, all other 41,360
Court, municipal, and license clerks 39,380
Reservation and transportation ticket agents and travel clerks 38,380
Correspondence clerks 38,140
Interviewers, except eligibility and loan 34,970
Order clerks 34,240
File clerks 32,710
Hotel, motel, and resort desk clerks 24,470

In May 2019, the median annual wages for information clerks in the top industries in which they worked were as follows:

Federal government $45,980
Local government, excluding education and hospitals 40,000
Transportation and warehousing 39,720
Healthcare and social assistance 35,740
Administrative and support services 34,220

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks who work in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

Job Outlook About this section

Information Clerks

Percent change in employment, projected 2019-29

Total, all occupations

4%

Information and record clerks

-1%

Information clerks

-3%

 

Employment of information clerks is projected to decline 3 percent from 2019 to 2029. However, demand for information clerks will vary by occupation. (See table below.)

Overall employment of information clerks is expected to decline as organizations and businesses combine their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers.

Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers do tasks that used to be done by clerks.

However, local governments will continue to need court, municipal, and license clerks for clerical duties in local courts, government agencies, or town councils. Tasks may include preparing dockets of cases to be called, preparing draft agendas or bylaws, keeping financial records, and issuing licenses or permits. There should also continue to be demand from local and state governments for eligibility interviewers to determine whether government assistance, such as unemployment or Social Security benefits, is appropriate for people applying for it.

Job Prospects

Overall job prospects should be good because of the need to replace workers who leave the occupation each year. Workers with clerical or customer service experience and education beyond high school should have the best prospects.

Employment projections data for information clerks, 2019-29
Occupational Title SOC Code Employment, 2019 Projected Employment, 2029 Change, 2019-29 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Information clerks

1,465,800 1,427,800 -3 -38,000

Correspondence clerks

43-4021 6,800 6,600 -3 -200 Get data

Court, municipal, and license clerks

43-4031 163,700 171,600 5 7,900 Get data

Eligibility interviewers, government programs

43-4061 147,500 153,100 4 5,700 Get data

File clerks

43-4071 106,700 91,100 -15 -15,600 Get data

Hotel, motel, and resort desk clerks

43-4081 276,500 257,400 -7 -19,100 Get data

Interviewers, except eligibility and loan

43-4111 201,900 207,000 3 5,100 Get data

Order clerks

43-4151 146,000 129,100 -12 -16,800 Get data

Human resources assistants, except payroll and timekeeping

43-4161 123,900 117,700 -5 -6,200 Get data

Reservation and transportation ticket agents and travel clerks

43-4181 126,300 122,700 -3 -3,700 Get data

Information and record clerks, all other

43-4199 166,500 171,500 3 5,100 Get data

Video