Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.
Tellers typically do the following:
Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.
In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.
Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.
Tellers held about 378,000 jobs in 2021. The largest employers of tellers were as follows:
| Credit intermediation and related activities | 97% |
| Management of companies and enterprises | 1 |
The depository credit intermediation industry includes commercial bank branches, where tellers are primarily employed.
Most tellers work full time.
Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.
Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired.
New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.
Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.
Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.
Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money.
Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.
Median annual wages, May 2021
The median annual wage for tellers was $36,310 in May 2021. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $28,120, and the highest 10 percent earned more than $46,320.
In May 2021, the median annual wages for tellers in the top industries in which they worked were as follows:
| Credit intermediation and related activities | $36,280 |
| Management of companies and enterprises | 35,940 |
Most tellers work full time.
Percent change in employment, projected 2021-31
Employment of tellers is projected to decline 12 percent from 2021 to 2031.
Despite declining employment, about 35,100 openings for tellers are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.
Historically, job growth for tellers was driven by the expansion of bank branches, where most tellers work. However, the number of bank branches has been in decline due to technological change. As more people use online banking tools, such as mobile check deposits, fewer bank customers will visit the teller window. This should result in decreased demand for tellers.
In addition, automation is expected to lead to fewer tellers per bank branch. For example, video kiosks that allow customers to interact with tellers through webcams at ATMs will allow tellers to service a greater number of customers from one location, reducing the number of tellers needed for each bank.
“Enhanced ATMs” are another form of automation technology. These machines are expected to perform an increasing range of customer service and clerical tasks currently done by tellers, such as issuing debit cards or detecting counterfeit currency. The use of these machines will improve teller productivity and allow workers to focus on only the most complex customer service tasks, which in turn is expected to lower demand for these workers.
| Occupational Title | SOC Code | Employment, 2021 | Projected Employment, 2031 | Change, 2021-31 | Employment by Industry | ||
|---|---|---|---|---|---|---|---|
| Percent | Numeric | ||||||
SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program |
|||||||
Tellers |
43-3071 | 378,000 | 334,300 | -12 | -43,700 | Get data | |
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